Shipping & Returns
Shipping Policy
At Toman City, we are committed to providing reliable and efficient worldwide shipping for all our customers. Orders are typically processed within 1–3 business days after payment confirmation. Delivery times may vary depending on the destination country, local customs procedures, and courier services, but we always strive to ensure your order arrives as quickly and safely as possible. Once your order has been shipped, you will receive tracking information to monitor your delivery in real time.
Please note that shipping times may occasionally be affected during holidays, high-demand periods, or unforeseen logistical delays. Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. If you experience any issues with your order or delivery, our support team is always available to assist you and provide the best possible shopping experience.
Return & Exchange Policy
At Toman City, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging included. Once the returned product has been inspected and approved, we will process the exchange or refund according to our policy guidelines.
Please note that certain items, including final sale products or personalised items, may not be eligible for return or exchange. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. To begin a return or exchange request, please contact our support team with your order details, and we will gladly assist you throughout the process.